Shipping policy
About delivery dates and times
The estimated dispatch time is within 90 days after placing the order.
Books and other merchandise will be dispatched within approximately 30 days, excluding certain pre-order items.
Note: Metal canvas artworks and books/goods will be shipped separately, and separate shipping fees will apply.
*If you order multiple items, they will be shipped together based on the item with the latest estimated shipping date.
*We may not be able to accommodate orders placed during the New Year holidays, Golden Week, and Obon holidays.
Domestic shipping in Japan (common to Kuroneko Yamato and Japan Post)
The following shipping fees(in Tax) apply, except for products with free shipping.
| Region | Under 2kg | 2kg to under 5kg | 5kg to under 10kg | 10kg and above |
|---|---|---|---|---|
| Excluding Hokkaido & Okinawa | ¥1,300 | ¥2,500 | ¥3,500 | ¥5,000 |
| Hokkaido & Okinawa | ¥2,500 | ¥3,500 | ¥4,500 | ¥6,000 |
Shipping Fees for Large Artworks
Within Japan (excluding Hokkaido and Okinawa): ¥20,000 (tax included)
Hokkaido and Okinawa: ¥50,000 (tax included)
Books (1 book only) Shipping: Flat rate of ¥650 nationwide
Goods Shipping
| Region | Under 2kg | 2kg to under 5kg | 5kg to under 10kg | 10kg and above |
|---|---|---|---|---|
| Excluding Hokkaido & Okinawa | ¥1,000 | ¥2,000 | ¥3,000 | ¥4,000 |
| Hokkaido & Okinawa | ¥2,000 | ¥3,000 | ¥4,000 | ¥5,000 |
*For orders containing only one book (up to 0.3kg), the above shipping rate applies.
*If the total weight exceeds 0.3 kg, the shipping rate for Goods will apply.
*Metal canvas artworks are shipped separately from other items, and separate shipping fees will apply.
International Shipping
When shipping overseas, the price may vary depending on the country.
*Please check the checkout page for detailed shipping costs.
Standard Shipping (EMS・Fedex)
| Region | Under 2kg | 2kg to under 5kg | 5kg to under 10kg | 10kg and above |
|---|---|---|---|---|
| Zone 1 (China, South Korea, Taiwan) | ¥3,400 | ¥6,400 | ¥10,600 | ¥14,600 - ¥35,000 |
| Zone 2 (Asia) | ¥4,550 | ¥8,150 | ¥13,350 |
¥18,350 - ¥35,000 |
| Zone 3 (Oceania, Canada, Mexico, Middle East, Europe) | ¥6,700 | ¥13,000 | ¥23,500 | ¥34,000 - ¥75,000 |
| Zone 4 (United States) | ¥17,500 | ¥37,500 | ¥37,500 | ¥50,000 - ¥95,000 |
| Zone 5 (Central & South America, Africa) | ¥8,100 | ¥17,100 | ¥29,700 | ¥41,700 |
Special Shipping for Large-Scale Works (International Shipping Fees)
*Products marked as “Special Shipping” are scheduled to be shipped with special packaging and via a chartered shipping service.
| Region | Shipping Fee (Special Shipping) |
|---|---|
| Zone 1 (China, South Korea, Taiwan) | ¥35,000 - ¥164,600 |
| Zone 2 (Asia) | ¥35,000 - ¥168,350 |
| Zone 3 (Oceania, Canada, Mexico, Middle East, Europe) | ¥75,000 - ¥184,000 |
| Zone 4 (United States) | ¥95,000 - ¥189,100 |
| Zone 5 (Central & South America, Africa) | ¥191,700 |
Books (1 book only) Shipping: International ePacket Light
*For orders containing only one book (up to 0.3kg), the above shipping rate applies.
*Orders containing merchandise or exceeding 0.3 kg in weight will be subject to merchandise shipping rates.
*Metal canvas artworks are shipped separately from other items, and separate shipping fees will apply.
| Region | Shipping Fee (1 book only) |
|---|---|
| Zone 1 (China, South Korea, Taiwan) | ¥2,990 |
| Zone 2 (Asia) | ¥2,820 |
| Zone 3 (Oceania, Canada, Mexico, Middle East, Europe) | ¥3,540 |
| Zone 4 (United States) | ¥5,000 |
| Zone 5 (Central & South America, Africa) | ¥4,140 |
Merchandise Shipping (EMS・Fedex)
| Region | Under 1kg | 1kg to under 2kg | 2kg to under 5kg | 5kg to under 10kg | 10kg and above |
|---|---|---|---|---|---|
| Zone 1 (China, South Korea, Taiwan) | ¥2,200 | ¥3,400 | ¥6,400 | ¥10,600 | ¥14,600 |
| Zone 2 (Asia) | ¥3,150 | ¥4,550 | ¥8,150 | ¥13,350 | ¥18,350 |
| Zone 3 (Oceania, Canada, Mexico, Middle East, Europe) | ¥4,400 | ¥6,700 | ¥13,000 | ¥23,500 | ¥34,000 |
| Zone 4 (United States) | ¥5,300 | ¥7,900 | ¥7,900 | ¥15,000 | ¥26,000 |
| Zone 5 (Central & South America, Africa) | ¥5,100 | ¥8,100 | ¥17,100 | ¥29,700 | ¥41,700 |
About handling of personal information
Please check the matters regarding the handling of personal information in advance.